Outlook
Commerce reviews: AI use cases and safeguards
How retail teams can use AI for commerce reviews, from moderation and reply drafting to advertising checks, human oversight and children's data safeguards.
Topic
UK consumer law
Strategy
Nine steps in a commerce reviews ninety day plan for retail teams
Most commerce reviews ninety day plans fail in week one, when tools are bought before objectives. Here is a twelve week sequence for retail teams in England.
Rules and ethics
What updated commerce reviews UK regulations mean for English retailers
What recent changes to UK consumer protection and advertising rules mean for how English retailers collect, verify and publish customer reviews.
Rules and ethics
Is review gating allowed in the UK? What retailers must know
Is review gating allowed in the UK? CMA guidance and the CPRs 2008 mean selective review collection can mislead shoppers. Here is what retailers must do.